FAQ


SHIPPING & DELIVERY

Marc and Molly’s Pte Ltd accepts orders from the following countries listed below.Delivery fees and expected delivery dates will vary for different countries.

Rates in Singapore Dollar      
    Shipping Rates Delivery Time
      Estimated Working Days
  Singapore $4.50 1 to 2
Asia Malaysia $17.00 1 to 3
Thailand $23.00 1 to 3
Vietnam $27.00 7 to 10
Indonesia $27.00 7 to 12
Philippines $27.00 7 to 9
Cambodia $40.00 10 to 14
South Korea $25.00 2 to 4
Japan $30.00 2 to 4
Taiwan $23.00 1 to 3
Hong Kong $23.00 1 to 3
Macau $23.00 1 to 3
       
China (South) Guangdong $23.00 1 to 3
Guangxi $23.00 1 to 3
Hainan $23.00 1 to 3
       
China (Others) China (Others) $25.00 2 to 4
       
  Australia $36.00 6 to 8
  New Zealand $36.00 6 to 8
       
  USA $33.00 2 to 4
  Canada $43.00 7 to 13
       
Europe UK $43.00 7 to 10
France $40.00 7 to 9
Spain $40.00 10 to 14
Portugal $40.00 10 to 14
Belgium $40.00 10 to 14
Denmark $40.00 10 to 14
Norway $40.00 10 to 14
Finland $40.00 10 to 14
Germany $40.00 7 to 9
Italy $40.00 7 to 12
Holland $40.00 6 to 8
Greece $40.00 10 to 14
Cyprus $40.00 10 to 14
Russia $45.00 10 to 14
Poland $40.00 10 to 14
Ukraine $40.00 10 to 14
Romania $40.00 10 to 14
Georgia $45.00 10 to 14
Turkey $42.00 10 to 14
Switzerland $40.00 6 to 8
       
Rates in Singapore Dollar      
    Shipping Rates Delivery Time
      Estimated Working Days
Europe Austria $40.00 10 to 14
Hungary $40.00 10 to 14
Sweden $40.00 6 to 8
Czech Republic $45.00 10 to 14
Estonia $45.00 10 to 14
Latvia $45.00 10 to 14
Lithuania $45.00 10 to 14
Belarus $40.00 10 to 14
Croatia $45.00 10 to 14
Bulgaria $40.00 10 to 14
Malta $45.00 10 to 14
Monoco $45.00 10 to 14
Slovenia $40.00 10 to 14
Luxemburg $40.00 10 to 14
Gibraltar $45.00 10 to 14
       
Middle East India $36.00 8 to 12
Pakistan $36.00 7 to 12
Sri Lanka $36.00 7 to 12
Saudi Arabia $42.00 10 to 14
UAE $42.00 7 to 10
Yemen $42.00 10 to 14
Egypt $42.00 10 to 14
       
Africa Algeria $42.00 10 to 14
Morocco $42.00 10 to 14
Nigeria $42.00 10 to 14
South Africa $42.00 10 to 14
       
South America Brazil $51.00 10 to 14
Argentina $51.00 10 to 16
Uruguay $51.00 10 to 16
Colombia $51.00 10 to 14
Mexico $51.00 10 to 14
Chile $51.00 10 to 16
Venezuela $51.00 10 to 16
Panama $51.00 10 to 16
Costa Rica $51.00 10 to 14
Honduras $51.00 10 to 16

The above rates do not include Remote Areas Surcharge, Special Handling Fee and other Duties Taxes

Delivery Time may be affected due to peak period, public holidays or unforeseen circumstances (e.g. delay in customs clearance of destination country)

Free delivery locally (Singapore) 
Free delivery internationally for purchases above S$300

For other countries not listed above, please contact us via email to ENQUIRIES@MARC-MOLLYS.COM for cost of delivery and expected delivery date.

TERMS OF PAYMENTSThe price of the products shown on our website does not include delivery charges and any import/export duties. The customer is responsible for any relevant taxes, import duties or any other related customs charges once a shipment reaches the relevant country. Marc and Molly’s will not be responsible for the non-delivery of items due to non-compliance of customs laws and regulations.

Delivery charges will be calculated and shown separately in your order form.

RETURNS POLICY

You may return any item(s) within 5 working days upon receipt of the goods. Please send us an email with reasons for the return request and we will review your case immediately. We will advise you further on the return procedures once we have approved your return request.

Return of items are only allowed if:-
a) The item delivered is damaged/defective or
b) The item delivered is different from what you have ordered

We will provide an exchange for the same item and size or give you a store credit if the item(s) exchanged is unavailable. No cash refund requests will be entertained.

Shipping fees not subject to our return policy.

Items returned have to be in original and unused condition.

We reserve the right to reject any return or exchange requests if the returned items are in an unacceptable condition.

Please email us at ENQUIRIES@MARC-MOLLYS.COM if you need to request for any return of items purchased from Marc and Molly's Pte Ltd.